The basic data performance tracking component is the "snapshot", which captures performance data on all measures for a specific period, such as month or quarter. The snapshot for each period captures actual performance, the "anchored" performance level, committed performance for the next period, and "anchored" performance commitment for the next period.
All snapshots in each performance tracking class are based on a custom "measure table" that contains all "categories" and "measures" that apply to the class of items (projects, programs, etc) being measured. Data is input through the web interface. Custom deployments can include automatic data loading through host system extracts. Role-based security makes it easy to provide data entry access to non-employees, such as business partners, as well as limiting who has permission to add or change data.
Open the attached pdf for a detailed look at measures in the Alliance Quality Tool. This is an example of how anchored measures and the Web-Scorecard solution can be set up to measure the performance level of a business alliance. Each measure table contains a set of categories, typically 5 to 8. Each category contains a set of measures, usually 3 to 10. Each measure has a "definition" and a set of "anchors". The anchors provide set of consistent performance measures, ranging from "needs improvement" to "exceeds goals" (such as found in a 1-5 scale or Red-Yellow-Green scale).
Assessing a measure requires entering the performance level (either as a number or a short description) and selecting the appropriate rank. As supporting documentation, relevant status reports, plans and so forth can also be attached to support the rank given the measure. Participants can also enter their expected performance for the next period. This allows simple tracking of committed to actual performance.
Measure tables are created in excel. There are many samples available on our Google Groups site. Once you've filled it out, you can import it into the tracking engine to generate the your custom performance database.
Dependent or complementary activities which are tracked using Web-Scorecard can be linked to form a nested or networked tracking system. This unique feature enables great flexibility in setting up tracking, and ensures that issues or strong performance in a supporting activity "bubble up" through consolidated reporting.
Over time, users of Web-Scorecard Solution create a rich history of performance, backed up by supporting information.